TouchCommerce
Software Engineer
2010 — 2016
Key Achievements
- Implemented server-side business logic and APIs supporting live chat, guided customer flows, personalization, and analytics-driven engagement
- Contributed to backend components processing user interaction data and supporting real-time customer communication workflows
- Worked on integration points and platform functionality for enterprise clients focused on improving online conversion and customer service efficiency
Details
TouchCommerce a US-based enterprise customer engagement and e-commerce conversion platform. The platform combined live chat, guided self-service, personalization, customer analytics, and automated engagement tools to help large brands improve online sales, customer experience, and support efficiency.